QEA for TL (Charlene, Oct. 2004)

Name (optional): 


  1. Overall, the course met my expectations.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. Overall, I felt the course objectives were met.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I understand the standards for Demonstrating Ownership to Assist the Customer.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I will be able to coach to Demonstrating Ownership to Assist the Customer.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I understand the standards for Active Listening without Interrupting the Customer.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I will be able to coach to Active Listening without Interrupting the Customer.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I understand the standards for Understand & Acknowledge the Customer’s Needs.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I will be able to coach to Understand & Acknowledge the Customer’s Needs.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I understand the standards for Effective Probing to Identify Appropriate Solutions.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I will be able to coach to Effective Probing to Identify Appropriate Solutions.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I understand the standards for Tone & Manner.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I will be able to coach to Tone & Manner.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I understand the standards for Making the Customer Feel Respected & Valued.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I will be able to coach to Making the Customer Feel Respected & Valued.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I understand the standards for Demonstrate Empathy Properly.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I will be able to coach to Demonstrate Empathy Properly.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I understand the standards for Precise Response Delivered Logically.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I will be able to coach to Precise Response Delivered Logically.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I understand the standards for Provide Complete & Detailed Information/Recapping.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I will be able to coach to Provide Complete & Detailed Information/Recapping.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I understand the standards for Making Recommendations.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I will be able to coach to Making Recommendations.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I understand the standards for Handling Objections.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I will be able to coach to Handling Objections.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I understand the standards for Achieving Resolution to Maintain of Gain the Brand Promise.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. I will be able to coach to Achieving Resolution to Maintain of Gain the Brand Promise.
    Strongly Agree
    Agree
    Neither Agree or Disagree
    Disagree
    Strongly Disagree


  1. Please provide any additional comments and/or feedback: