Training improvement survey - Residential Billing Bacolod

On a quarterly basis, the Training team will gather feedback from various groups in order to help identify improvement areas in the way we train new-hires and update the programs on new information.

Please respond to this survey as honestly as possible. Any form of feedback is most welcome. Thanks!
Name (optional): 


A red asterisk (*) indicates required questions.

  1. From the training that you received on new updates recently, what topic do you need a refresher on?*
    Deactivations
    Complaints Coaching Drill: Missing Discounts
    Complaints Coaching Drill: Bundles
    SR Training
    Others


  1. If one of your answers to the previous question is OTHERS, please state topics you wish to receive supplemental training on.


  1. Do you think new-hires are being trained well?*
    Yes
    No


  1. If your answer to the previous question is NO, please state observed gaps and cite recommendations to improve.


  1. What other supplementary training tools / methods would you like to see for a better learning experience?*


  1. Do you have any other comments or suggestions which could help make Training delivery better?





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