TOCSS Product Knowledge Survey

This survey will help us identify your training needs. Answer each TOCSS Product Topic and rate as follows:
5 - Excellent Product Knowledge
4 - Very Good Product Knowledge
3 - Average Product Knowledge
2 - Poor Product Knowledge
1 - No Product Knowledge at all
Name (optional): 


  1. Online Bill Registration and Services - New Registration (Siebel or Legacy)(Postpaid and Prepaid Consumer Customers)
    1 2 3 4 5


  1. Online Bill Registration and Services - Provide Username
    1 2 3 4 5


  1. Online Bill Registration and Services - Resetting of Telstra Password
    1 2 3 4 5


  1. Online Bill Registration and Services - Resetting of Bigpond Password
    1 2 3 4 5


  1. Online Bill Registration and Services - Basic Troubleshooting (Error Codes [when logging in to OLB or OLB Navigation/Troubleshooting])
    1 2 3 4 5


  1. Online Bill Registration and Services - Walkthrough Online Bill (Calls Yet To Be Billed Assistance)
    1 2 3 4 5


  1. Online Bill Registration and Services - Raising System Fault
    1 2 3 4 5


  1. Online Bill Registration and Services - Deregistration (TOS Kill)
    1 2 3 4 5


  1. Online Bill Registration and Services - LogMeIn Rescue Use
    1 2 3 4 5


  1. TOCSS Online Billing - Updating Bill Format
    1 2 3 4 5


  1. TOCSS Online Billing - Applying Credits and Rebates
    1 2 3 4 5


  1. TOCSS Online Billing - Checking of pre-bill amount and pre-bill details
    1 2 3 4 5


  1. TOCSS Online Billing - Re-sending copy of the bill
    1 2 3 4 5


  1. TOCSS Online Billing - Transfer of credit or balance transfer
    1 2 3 4 5


  1. TOCSS Online Billing - Checking of outstanding amount
    1 2 3 4 5


  1. TOCSS Online Billing - Checking if payment has been posted
    1 2 3 4 5


  1. TOCSS Online Billing - Payment showing in the customers OLB Page
    1 2 3 4 5


  1. TOCSS Online Billing - My Data Usage Meter Walkthrough
    1 2 3 4 5


  1. TOCSS Online Billing - Date Usage Explanation
    1 2 3 4 5


  1. TOCSS Online Billing - Prepaid Balance Enquiry
    1 2 3 4 5


  1. TOCSS Online Billing - Prepaid Balance Enquiry if not registered for MPPO
    1 2 3 4 5


  1. TOCSS Online Billing - Creating E-mail Address
    1 2 3 4 5


  1. TOCSS Online Billing - Customer wants Bigpond E-mail address
    1 2 3 4 5


  1. My Connect - How to Set Up
    1 2 3 4 5


  1. My Connect - How to Access
    1 2 3 4 5


  1. My Connect - How To Use
    1 2 3 4 5


  1. My Connect - My Connect Subscription
    1 2 3 4 5


  1. My Connect - Cancel Subscription (MySync and MyEmail)
    1 2 3 4 5


  1. My Connect - Customer can't unsubscribe to My Connect using the handset
    1 2 3 4 5


  1. My Connect - My Connect Fault Handling
    1 2 3 4 5


  1. My Data Usage - How to Set Up
    1 2 3 4 5


  1. My Data Usage - How to Access
    1 2 3 4 5


  1. My Data Usage - How To Use
    1 2 3 4 5


  1. My Data Usage - If customer is having issues relating to FAULTS
    1 2 3 4 5


  1. Phone Away Cards - Recharge Walkthrough
    1 2 3 4 5


  1. Phone Away Cards - Card Details (Expiry date, balance etc.)
    1 2 3 4 5


  1. Phone Away Cards - Call Details (Date, Duration, price etc.)
    1 2 3 4 5


  1. Phone Away Cards - Raising a Fault
    1 2 3 4 5


  1. Telecard - Adding/Provisioning
    1 2 3 4 5


  1. Telecard - Deleting/Cancellation
    1 2 3 4 5


  1. Telecard - Re-Issuing
    1 2 3 4 5


  1. Telecard - Modifying
    1 2 3 4 5


  1. Telecard - Raising a Fault
    1 2 3 4 5


  1. Telecard - How to Use
    1 2 3 4 5


  1. Messagebank Standard - Basic Troubleshooting
    1 2 3 4 5


  1. Messagebank Standard - Messagebank PIN Reset
    1 2 3 4 5


  1. Messagebank Standard - Steps for Optional PIN Set Up
    1 2 3 4 5


  1. Messagebank Standard - Messagebank Cancellation
    1 2 3 4 5


  1. Messagebank Standard - Message Bank Faults
    1 2 3 4 5


  1. Telstra Home Messages 101 - Basic Troubleshooting
    1 2 3 4 5


  1. Telstra Home Messages 101 - Steps for Temporarily Switching OFF/ON
    1 2 3 4 5


  1. Telstra Home Messages 101 - THM101 Cancellation
    1 2 3 4 5


  1. Telstra Home Messages 101 - THM101 Faults
    1 2 3 4 5


  1. Messagebank Virtual - PIN Reset
    1 2 3 4 5


  1. Marketing Opt Out - Telstra Customers
    1 2 3 4 5


  1. Marketing Opt Out - Non Telstra Customers
    1 2 3 4 5


  1. 190 Calls Hotline - Service Provider Details
    1 2 3 4 5


  1. 190 Calls Hotline - Barring Details
    1 2 3 4 5


  1. 190 Calls Hotline - Barring Removal
    1 2 3 4 5


  1. 190 Calls Hotline - Increasing of Spend Limit
    1 2 3 4 5


  1. 190 Calls Hotline - 190 Usage Details
    1 2 3 4 5


  1. 190 Calls Hotline - Customers wishing to become an InfoCall Information Provider
    1 2 3 4 5


  1. 190 Calls Hotline - Customers wishing to become an InfoCall Service Provider
    1 2 3 4 5


  1. 190 Calls Hotline - Activation requests from 3rd Party InfoCall service providers
    1 2 3 4 5





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