Geek Squad BBY Issues in the Field

Agents assigned to the Mission Control queue need to log each call to track potential misdirects/no-sale opportunities/issues that occur in the field


  1. What was the Issue\Reason for call

  1. Was the Issue caused by
    DA Agent
    Remote Agent
    Store Rep

  1. Please provide Cade Number

  1. Was Issue\Reason Fastpiped by a Supervisor
    Darrell Burgos
    Deb Woods
    Jeremy Martin
    Matthew Wooldridge
    Nicholas Thiolet
    Scott Vacenovsky
    Tawanda Smith
    Laurence Hicks
    Norma Parks
    Calvin Batties
    Detra Rosignon
    Shawn Francis
    Johnie Seals
    Lissette Cruz
    Leo Greenwood
    David Rodriguez

  1. Was the Issue\Reason Resolved

  1. Please provide Store or Location if Applicable

  1. Please provide Agent Name or Store Rep if available, and additional comments

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