2010_Client Simulation Evaluation - Endo Reimbursement - (copy)

This survey is provided to assist you in the evaluation of Agents who take the simulation calls. Please respond to each of the items, providing whatever supporting comments you may have. Also, the final field is a 'free-text' field provided for your overall comments.
Name: 


A red asterisk (*) indicates required questions.

  1. Please provide the name of the agent with whom you spoke.*


  1. Which call scenario did you use?*


  1. Did the agent address the major discussion points as outlined below each question?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #3 above.


  1. Did the agent use the proper greeting?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #5 above.


  1. Did the agent acknowledge the reason for the call?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #7 above.


  1. Did the agent obtain your name?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #9 above.


  1. Did the agent project a positive tone?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #11 above.


  1. Did the agent communicate in a clear manner?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #13 above.


  1. Did the agent use appropriate language?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #15 above.


  1. Did the agent demonstrate active listening?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #17 above.


  1. Did the agent use an appropriate pace throughout the call?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #19 above.


  1. Did the agent offer additional assistance?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #21 above.


  1. Did the agent effectively summarize the call?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #23 above.


  1. Did the agent close the call by using Endo branding?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #25 above.


  1. Please provide any additional or overall comments you have with regard to this call.