CAU (PC:Shana, LI:Janine, 2004)

Name (optional): 


  1. I thought my instructor was skilled in listening and questioning
    Strongly agree
    agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. I thought my instructor kept students involved
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. I thought my instructor had a firm grasp of the subject matter
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. I thought my instructor improved my ability to apply new skills
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. I thought my instructor displayed professional behaviour
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. I thought my instructor provided me with timely feedback
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. I thought my instructor communicated the material in a way I could understand
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. I thought my instructor provided appropriate time for hands on practice and exercises
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. Overall, the instructor met my expectations
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. Please provide any further comments or feedback on the facilitator.


  1. I thought the classroom was properly equipped.
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. I thought there were a minimal number of distractions
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. Overall, the facilities met my expectations
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. Please provide any further comments or feedback on the facilities.


  1. I thought the training materials were complete, legible and up-to-date.
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. I thought the course provided the relevant information needed to do my job
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. I thought the course provided sufficient system work
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. I thought the course was taught in a logical sequence
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. I thought the course prepared me adequately to do my job
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. I thought the course provided a variety of training methods to keep training interesting
    Strongly agree
    Agree
    Neither Agree or disagree
    Disagree
    Strongly disagree


  1. By the end of this training session, you will be able to complete the card activation process for new and renewal Cardmembers on D+ using the scripting provided on SuperScript during an Inbound Cardmember Contact.
    Yes
    No


  1. By the end of this training session, you will be able to gain the Cardmember's agreement to transfer balances, add Supplementary Cardmembers, and enrol in Balance Payment Insurance, by positioning the benefits of each using SuperScript and your existing knowledge as a guide.
    Yes
    No


  1. By the end of this training session, you will be able to respond to the Cardmember's satisfaction, and questions and objections regarding products and balance transfers using SuperScript as a guide, and customizing your responses to the Cardmembers' needs.
    Yes
    No


  1. The course length was 


  1. The course difficulty was 


  1. The course pace was 


  1. This course will increase my overall effectiveness 


  1. Overall, the course met my expectations 


  1. Thank You for taking the time to complete this survey. Please provide any other suggestions or feedback you feel could help improve the quality of training provided.