Credit Management Direct Debit Training
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Who facilitated your Direct Debit Training?*


  1. Were the objectives of the program explained at the start of the session?*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The program achieved its objectives?*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The content of the program was relevant to me in my job*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I believe I can immediately apply the knowledge / skills gained from this program*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The learning materials and program aids used were relevant in understanding the program (notes/scenarios/ handouts)*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The length of the training was enough for me to grasp the basic concepts presented*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator presented the objectives, content and concept of this program effectively*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator illustrated and clarified important points*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator followed a logical sequence*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator created an environment in which questions could comfortably and readily be asked*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator effectively answered questions raised throughout the program / committed to answering the questions post program*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator demonstrated a thorough understanding of the subject matter.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator sought my input and encouraged me to take an active role in learning*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The faciliattor ensured understanding before moving on*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. the facilitator facilitated in a positive and professional manner*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator upheld Telstra and Teletech Values throughout the program*
      1 2 3 4 5  
    Strongly agree   Strongly disagree





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