Chelsea Branch Service Quality Survey Sept 2011

Please answer the following survey based on the contact you had with this branch within the last 30 days.


  1. Was the branch employee clear and specific in communicating their request for assistance?
    Yes
    No


  1. Did the branch employee treat me with courtesy and respect?
    Yes
    No


  1. Did the branch employee use all available resources to try to resolve the issue before he/she called the department?
    Yes
    No


  1. Did the branch employee give you all the information needed to solve the issue?
    Yes
    No


  1. When I needed the branch employee to correct an error in their work, did they fix it immediately or in a timely manner?
    Yes
    No


  1. Was the branch employee responsive in returning my phone and e-mail messages?
    Yes
    No


  1. Did the branch employee demonstrate a willingness to work with me?
    Yes
    No


  1. Was the "needed by date" that the branch employee requested reasonable based on established service standards?
    Yes
    No


  1. Did the branch employee express his/her appreciation to you once the request was completed?
    Yes
    No


  1. If you answered 'No', to any of the questions above, please leave a detailed comment. Otherwise, list any additional comments concerning this Branch, if applicable.





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