CALL ISSUE TRACKER

For Tracking Purposes, Please update this survey every after the call. Hence, we can monitor top call drivers.



  1. Name:


  1. Supervisor:


  1. I. BILLING

    Issue: Billing Inquiry
    Yes
    No


  1. Billing Issue: Bill Reprint
    Yes
    No


  1. Billing Issue: Payments
    Yes
    No


  1. Billing Issue: Billing Adjustment
    Yes
    No


  1. II: ORDERS


    Order Issue: Add Product
    Yes
    No


  1. Order Issue: Service Change
    Yes
    No


  1. Order Issue: Order Status
    Yes
    No


  1. Order Issue: Modifying Orders
    Yes
    No


  1. Order Issue: Pending Orders
    Yes
    No


  1. Order Issue: Cancelling Orders
    Yes
    No


  1. Order Issue: Disconnect/ Cease Orders
    Yes
    No


  1. III PRODUCT
    Provisioned New Product/Service


    Issue: Product Inquiry
    Yes
    No


  1. Product Issue: Product Inquiry
    Yes
    No


  1. IV: CASES
    Yes
    No


  1. Miscellaneous: (Please include OTHER issues here)





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