Information Technology Department Service Quality Survey August 2011

Please answer the following survey based on the contact you had with this department within the last 30 days.



A red asterisk (*) indicates required questions.


  1. Approximately how many times have you had contact with this department within the last 30 days?*


  1. They treat me with courtesy and respect.
    Yes
    No


  1. They demonstrate an understanding of my objectives.
    Yes
    No


  1. They proactively listen and ask questions to clarify my needs.
    Yes
    No


  1. They are always willing to help when needed.
    Yes
    No


  1. They are very responsive in returning my phone or e-mail messages.
    Yes
    No


  1. They are reliable in doing what they promise they will do.
    Yes
    No


  1. Their explanations, emails, and other communications are helpful and clear.
    Yes
    No


  1. They follow-up as needed.
    Yes
    No


  1. When questions or issues arise, they work to resolve them in a timely manner.
    Yes
    No


  1. The information they give is accurate.
    Yes
    No


  1. If you answered 'No', to any of the questions above, please leave a detailed comment. Otherwise, list any additional comments concerning this department, if applicable.




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