Centralized Lending Department Service Quality Survey August 2011

You are evaluating the service you have received from any or all of the following individuals: Joyce Ford; Heather McCrary; Charity Hallmark; Denise Davis; Leanne Davenport.



A red asterisk (*) indicates required questions.


  1. They treat me with courtesy and respect.
    Yes
    No


  1. They are always willing to help when needed.
    Yes
    No


  1. They demonstrate an understanding of my objectives.
    Yes
    No


  1. They are very responsive in getting back to me.
    Yes
    No


  1. When problems occur, they work to resolve them in a timely manner.
    Yes
    No


  1. They are reliable in doing what they promise they will do.
    Yes
    No


  1. The information they give is accurate.
    Yes
    No


  1. They proactively listen and ask questions to clarify my needs.
    Yes
    No


  1. Their explanations, emails, and other communications are helpful and clear.
    Yes
    No


  1. They follow-up as needed.
    Yes
    No


  1. Approximately how many times have you had contact with this department within the last 30 days? List any additional comments concerning this department, if applicable.*




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