Participant Observation Form - MSC, MNP, TOCSS BAU Upskills
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Who facilitated your up-skill?*


  1. Were the objectives of the up-skill explained at the start of the session?*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The content of the up-skill material was relevant to me in my job*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. I believe I can immediately apply the knowledge / skills gained from this up-skill*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The learning materials used were relevant in understanding the up-skill*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The length of the training was enough for me to grasp the basic concepts presented*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The facilitator presented the objectives, content and concept of this up-skill effectively*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The facilitator illustrated and clarified important points*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The facilitator followed a logical sequence*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The facilitator created an environment in which questions could comfortably and readily be asked*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The facilitator effectively answered questions raised throughout the up-skill *
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The facilitator demonstrated a thorough understanding of the subject matter*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The facilitator sought my input and encouraged me to take an active role in learning*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The facilitator ensured understanding before moving on*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The facilitator facilitated in a positive and professional manner*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The facilitator upheld Telstra and Teletech Values throughout the program*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. Please post your personal feedback or questions here





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