TAC Training Needs - 2005 - YWG

From the list below, please rate in order of importance from 1 to 5, (1 being the most important and 5 being the least important) the type of training would you like your TAC committee to provide in 2005?


  1. Technical Training

          1 2 3 4 5    
      Phase IV   
      Ticket exchange   
      Rightfax AFE   
      Non BSP Invoicing   
      Short Cuts - Hotels / Cars   
      Queue management    
      FAO Database   
      Lotus Notes   
      Geography 101   
      International Rates   
      Saving Codes   
      Airfare Rules & regulations   

  1. Soft Skill Training

          1 2 3 4 5    
      Reducing Stress   
      How to say no   
      Tone of voice   
      Caring Responses   
      Sharing Information   
      Call Closing   
      Sustaining Excellent Customer Service   
      Overcoming Challenging Service Situations   
      Call Centre Customer Service   
      Turning Difficult Customers into Delighted Customers   
      Develping Your Full Sales Potential   
      Basics of, and Enhancing your Listening Skills   

  1. What other initiatives would you like your TAC committee to undertake in 2005?