What triggers you to create a Callback Activity for CET?
Name: 


A red asterisk (*) indicates required questions.

  1. I create a CALLBACK ACTIVITY for CET because...
    (Click all that apply)*
    Customer specifically said "I want you to call me back"
    Customer is at work and cannot wait on the phone for a long time for the resolution
    Customer is at home taking care of a child, needs to put the phone down
    Customer is at a busy area (on the streets, about to get on an elevator, coffee shop, grocery...)
    Customer wants to speak with a supervisor
    OTHER


  1. If OTHER, please explain briefly





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