Tmail Wave 15 - 30-day survey

Please be honest as possible. Rate your overall 30-day Production experience in Tmail.


A red asterisk (*) indicates required questions.

  1. Rate your overall experience on first month in Production.*
     
      1 2 3 4 5  
    Poor  Excellent


  1. I feel comfortable with my Team Leader.*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. If your response to the previous question is Disagree (2) / Strongly disagree (1), please state why:


  1. I feel supported by the SMEs/tenured peers during my first month.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. If your response to the previous question is Disagree (2) / Strongly disagree (1), please state why:


  1. I get the right amount of coaching from my Team Lead / Ops support.
     
      1 2 3 4 5  
    Strongly disagree  Strong agree


  1. The training made me feel confident in handling customer email enquiries / calls.*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The training helped me to achieve my performance targets - TPH & CTS.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. If your response to the previous question is Disagree (2) / Strongly disagree (1), please state how you think we could help you focus on performance in training:


  1. Can you cite any product which you think you needed more discussion on?


  1. Can you cite any Telstra process which you think you needed more discussion on?


  1. Can you cite any system / tool which you think you needed more discussion or practice on?





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