Embedding survey - Tmail Wave 14

Please be honest in rating the effectiveness of Embed.


A red asterisk (*) indicates required questions.

  1. Rate your overall Embed experience.*
     
      1 2 3 4 5  
    Poor  Excellent


  1. I feel comfortable with my Product Trainer.*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. If your response to the previous question is Disagree (2) / Strongly disagree (1), please state why:


  1. I feel supported by the SMEs during embedding.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. If your response to the previous question is Disagree (2) / Strongly disagree (1), please state why:


  1. I get the right amount of coaching from my Trainer / Embed support team
     
      1 2 3 4 5  
    Strongly disagree  Strong agree


  1. I am comfortable in applying the knowledge and skills learned in this class to my job.*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The training prepared me to handle real customer email enquiries / calls for all products.*
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. What about the training was most useful to you?*


  1. What about the training was least useful to you?*


  1. How can we improve the training to make it more relevant to your job? What do you think is missing from the training?*


  1. I am definitely comfortable to be endorsed to Operations.*
    Yes
    No


  1. If your response to the previous question is NO, please state why:





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