*MASTER COPY* ESAT 2005 Interim Department Survey



  1. In my department, people are knowledgeable about our competitors
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. In my experience, decisions are made quickly at American Express
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. In my department, people are encouraged to take risks when appropriate
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. Management treats employees with respect and dignity
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. Overall, American Express does a good job of meeting my needs
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. American Express has a sincere interest in its employees
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. When I do an excellent job, my accomplishments are recognized
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. In my experience, people at American Express are selected for jobs based on their skills and performance
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. I am rewarded based on my contributions to business success
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. American Express is more committed to customer/client long-term satisfaction than short term results
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. I can express my point of view without fear of negative consequences
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. The leaders of American Express show a strong commitment to ethical business decisions and conduct
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. I feel I can grow and develop at American Express
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. American Express does a good job supporting my professional development
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. My job lets me learn new things and new skills
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. My job makes good use of my skills and abilities
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. My leader gives me sufficient coaching and guidance
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. My leader is open and honest in providing information
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. My leader gives me feedback that helps me improve my performance
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. People in my department take initiative to get things done
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. I am motivated to go beyond what is normally expected to help American Express
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. All people, regardless of race/nationality, gender(sex), religion or other individual differences, are given a fair opportunity to succeed in the organization
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. #1 dept question
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. #2 department question
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. #3 department question
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. #4 department question
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. #5 department question
    Strongly agree
    Agree
    Neither agree or disagree
    Disagree
    Strongly Disagree


  1. In general, what do you find most challenging about working at American Express?