QA-TL Buddy Survey
Name: 


A red asterisk (*) indicates required questions.

  1. Who is your QA buddy?*
    Parungan, Elisa
    Tabaldo, Jan Therese
    Olivo, Maria Irene
    Arquilada, Joybeth
    Topacio, Maria Aurelia
    Morete, Cheery May
    Telow, Angeli April
    Ross, Maria Ruchelle
    Malaluan, Catherine
    Cuaderno, Benjamin
    Aguilera, Aileen
    Entico, Myriah Xyza
    Capati, Kristin Jewel
    Lusabio, Jimmy
    Ventura, Maria Sarah
    Din, Rhea
    Torello, Ma. Davina
    Olivo, Barbara
    Mercado, Lovelace Ann
    Lapac, Nathalie
    Laurito, Michelle
    Bisnar, Jimmy
    Atienza, Marion Jeffrey
    Agudelo, Ma. Concepcion
    Aguila, Ron Calvin
    Anda, John Meynard
    Antaran, Anthony
    Barredo, Rowena
    Cabato, Raymundo III
    Pamfilo, Pamela
    Roxas, Romeo
    Samson, Romel
    Sarming, Monlito
    Valdez, Chris Aristotle
    Manalo, Lala
    Dimaculangan, Beverly
    Dela Cruz, Steffani Joy
    Rivera, Rehgino Rence
    Lunas, Jose Reaynaldo


  1. Please rate the level of support that your QA buddy is providing you with? (0 - Not Very Supportive; 10 - Very Supportive)
    *
     
      1 2 3 4 5 6 7 8 9  
    0  10


  1. Please indicate your level of agreement with the following statements regarding your QA buddy.*

            1 2 3 4 5 6 7 8 9 10      
      My QA buddy explains the Quality metrics of my team thoroughly and the behaviors that we need to demonstrate on our calls to achieve customer advocacy. Strongly Disagree Strongly Agree  
      My QA buddy and I listen to my team's calls frequently and he/she assists in coaching on my agents' performance. Strongly Disagree Strongly Agree  
      My QA buddy has a positive attitude and is able to motivate the team. Strongly Disagree Strongly Agree  
      My QA buddy is readily available, approachable and is friendly when I interact with him/her. Strongly Disagree Strongly Agree  
      My QA buddy understands my team's strengths and areas of opportunities and is able to address these accordingly. Strongly Disagree Strongly Agree  
      He/she has good knowledge of the program metrics, products and processes. Strongly Disagree Strongly Agree  
      My QA buddy is an EOP advocate. Strongly Disagree Strongly Agree  


  1. Please write your recommendations on how we can make the QA-TL buddy project a better experience
    *


  1. On a scale of 1-10, how likely are you to recommend your QA buddy to another Team Leader? Please explain your answer on the next number. (0 - Lowest; 10 - Highest)
    *
     
      1 2 3 4 5 6 7 8 9  
    0  10


  1. Please explain your answer to the previous question.*





TeleTech Training