2012 New Hire Transition Survey (Tier 1- Southfield)

Tier1 New Hire 60 day Transition Survey

Name (optional): 


  1. Please rate your overall job satisfaction during the first month of taking phone calls in the Service Center.
      1 2 3 4 5  
    Excellent   Poor


  1. Please rate how you feel the new hire training class prepared you in regards to the following daily job functions:

            1 2 3 4 5      
      Knowing which Line of Business to select on a call. Strongly agree  Strongly disagree  
      Taking new claims in ClaimCapture Strongly agree  Strongly disagree  
      Assisting callers with existing claims using JURIS. Strongly agree  Strongly disagree  
      Finding information within SharePoint (DNA, Call Center Home Page, etc.) Strongly agree  Strongly disagree  
      Interacting with callers on the phone. Strongly agree  Strongly disagree  
      Assisting callers with existing claims using TAMS2. Strongly agree  Strongly disagree  
      Using the Avaya Phone System. Strongly agree  Strongly disagree  
      Utilizing Impact360 to review daily schedule and request PTO. Strongly agree  Strongly disagree  
      Locating documents in SIR. Strongly agree  Strongly disagree  


  1. Comments (Scores of 2 or under require comments explaining your reasons and what you would like to see improved)


  1. In what areas could you benefit from additional coaching or development and how would that assist you in delivering exceptional service?


  1. Quality Monitoring: The coaching and feedback from QA has been helpful and presented in a professional manner.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please offer feedback about your experience with the Quality Monitoring Process.


  1. Team Coordinators: The TC's on duty have been helpful when you asked for help and guided you to the appropriate resource.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please offer any feedback about your interactions with the Team Coordinators.


  1. Team Leaders: The TL's have been helpful during one on ones, mentoring and when you asked for help.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please offer any feedback about your interactions with the Team Leaders.


  1. Do you feel that the expectations presented during training in regards to your position are in alignment with your actual daily job functions?



  1. Is there anything about the training process or the transition process you would like to see improved such as: additional time alloted for a particular topic, new materials, additional focus on certain items etc....?