myCustomers Usability

November 2012 myCustomers Usability Survey

Name


  1. Was the menu option for myCustomers easy & intuitive to locate?
    Yes
    No


  1. If you answered no, please describe any issues or challenges in detail.


  1. You were asked to open the myCustomers Dashboard screen. Please share your impression of the Dashboard.
    It's perfect and provides me with what I need.
    It is not perfect but provides me with most of what I need.
    I don't use it. I use the menu bar above it to go where I need to go.
    It's confusing and doesn't provide what I need.


  1. Please share your ideas to improve the Dashboard.


  1. You were asked to add, close and view a task, were these steps;
    Easy & intuitive
    Somewhat easy & intuitive
    Okay
    Somewhat confusing
    Very confusing


  1. Please feel free to share your thoughts or ideas for improving the Tasks section.


  1. You were asked to go to the Customer List and open a customer's Profile page. Was this step;
    Easy & intuitive
    Somewhat easy & intuitive
    Okay
    Somewhat confusing
    Very confusing


  1. Please feel free to share your thoughts or ideas for improving the Customer List or Profile screens.


  1. On the Profile page you were asked to locate her Contact Information, create a note and locate the note. Were these steps;
    Easy & intuitive
    Somewhat easy & intuitive
    Okay
    Somewhat confusing
    Very confusing


  1. Please feel free to share your thoughts or ideas for improving the Customer Profile screens.


  1. On the Profile page you were asked to return to the Customer List and use the filter to identify a specific group of customers. Was this process;
    Easy & intuitive
    Somewhat easy & intuitive
    Okay
    Somewhat confusing
    Very confusing


  1. Please feel free to share your thoughts or ideas for improving the Customer filter feature.


  1. You were asked to send an email to the customer group. Was this process;
    Easy & intuitive
    Somewhat easy & intuitive
    Okay
    Somewhat confusing
    Very confusing


  1. Please feel free to share your thoughts or ideas for improving the email feature.


  1. You were asked to open "Orders" and either enter a new fake order or real order for a customer. Was that process;
    Easy & intuitive
    Somewhat easy & intuitive
    Okay
    Somewhat confusing
    Very confusing


  1. Please feel free to share your thoughts or ideas for improving the order process.


  1. If the order was FAKE, you were asked to delete it from the list. Was this process;
    Easy & intuitive
    Somewhat easy & intuitive
    Okay
    Somewhat confusing
    Very confusing


  1. Please feel free to share your thoughts or ideas for improving the order deletion process.


  1. You were also asked to perform some of the following tasks when creating the order; setup an order follow-up reminder, create message(s), add an item to the order, create an invoice, send an ecard. Were these steps;
    Easy & intuitive
    Somewhat easy & intuitive
    Okay
    Somewhat confusing
    Very confusing


  1. Please feel free to share your thoughts or ideas for improving the order process.


  1. You were asked to add a customer. Was this process;
    Easy & intuitive
    Somewhat easy & intuitive
    Okay
    Somewhat confusing
    Very confusing


  1. Please feel free to share your thoughts or ideas for improving the adding a customer process.


  1. You were asked to search, by customer name, for the order created in Step 9. Was this process;
    Easy & intuitive
    Somewhat easy & intuitive
    Okay
    Somewhat confusing
    Very confusing


  1. Please feel free to share your thoughts or ideas for improving the search process.


  1. You were asked to create a customer "group". Was this process;
    Easy & intuitive
    Somewhat easy & intuitive
    Okay
    Somewhat confusing
    Very confusing


  1. Please feel free to share your thoughts or ideas for improving the creating groups process.


  1. You were asked to view your reports. What is your opinion of the reports?
    They are perfect and provide me what I need.
    They are not perfect, but provide me most of what I need.
    I don't use the reports.
    They don't provide me what I need.


  1. Please feel free to share your thoughts or ideas for improving the reports.


  1. You were asked to import a customer from Facebook (if you have a Facebook account). Was this process;
    Easy & intuitive
    Somewhat easy & intuitive
    Okay
    Somewhat confusing
    Very confusing


  1. Please feel free to share your thoughts or ideas for improving the import process.


  1. You were asked to import customers from an email account. Was this process;
    Easy & intuitive
    Somewhat easy & intuitive
    Okay
    Somewhat confusing
    Very confusing


  1. Please feel free to share your thoughts or ideas for improving the import process.


  1. This is the end of this survey. Thank you, very much, for taking the time to complete it. Your feedback is very important. Please feel free to share any additional comments/thoughts.