2013 QP AW Agent Feedback on Supervisor

Name (optional): 


A red asterisk (*) indicates required questions.


  1. Supervisor Name:*


  1. Performance evaluation by my Supervisor (Weekly Scorecards, OAP, CSI, etc) provides me with meaningful information about my performance.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My Supervisor gives me feedback on my call-handling skills that helps me improve my performance. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. How many CSI coaching sessions do you receive in a week from your Supervisor?*
    None per Week
    1 per Week
    2 per Week
    3 per Week
    More than 3 per Week


  1. How effective are the coaching/counseling sessions conducted by your Supervisor?*
    Not Effective
    Good
    Excellent


  1. My Supervisor is 'available' and/or 'visible' when I have a question or need help. *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I receive credit from my Supervisor for a job well done.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Overall, how satisfied are you with the development you received and the job done by your Supervisor?*
     
      1 2 3 4 5  
    Very Satisfied  Very Dissatisfied


  1. What would be 1 thing that you would like your Supervisor to do more?*


  1. What would be 1 thing that you would like your Supervisor to do less?*


  1. What makes you motivated to go to work?*


  1. What additional help do you need from your Management Team?*




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