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SME Survey for Javs Buanjug
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- The SME is well prepared to conduct the huddle (arrives ahead of the agents), would the copy of the topics for the discussion, provides visual-aids if necessary.
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- Explains the topic/focus of the discussion
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- Speaks clearly and concisely with few grammatical errors.
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- Encourages participations by asking participants inside about the topics.
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- Relevant topics/ issues are explained to me in a way that I can understand by giving examples, and demos.
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- Helps me think of alternative ideas and solutions.
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- Provides correct and accurate information.
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- Answers the questions confidently.
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- My SME helps me develop my technical skills without spoon feeding me.
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- Responds to my question and suggestions in a respectful and timely manner.
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- Follows through on part questions or emerging issues.
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- What are your SME's strenghts and write down specific example within the SME exhibited them, based on three competencies above (conducting huddles, product knowledge and floor support)
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- What are your SME's areas for improvement or open and close AFI and write down specific examples where in SME exhibited them (conducting huddles, product knowledge and floor support)
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