IND_OMC3_GR_NH_14_01 - WEEK 2 SURVEY

Name (optional): 


  1. Based on the training you received, who are the customers that you will support? How will you support them? What systems / resources will you use to perform effectively in your role?


  1. Which parts of the training did you find most useful and why? Please be specific.


  1. Which parts of the training did you find least useful and why? Please be specific.


  1. Overall, how effective were the learning materials in helping you to learn?
     
      1 2 3 4 5  
    Not at all Effective  Extremely Effective


  1. How useful did you find the following in helping you to learn?

            1 2 3 4 5       N/A
      Teaching Not at all Useful Extremely Useful  
      PowerPoint Presentations Not at all Useful Extremely Useful  
      Group Discussions Not at all Useful Extremely Useful  
      Practical Exercises Not at all Useful Extremely Useful  
      Role Plays Not at all Useful Extremely Useful  
      Agent Shadowing Not at all Useful Extremely Useful  
      Call Review Not at all Useful Extremely Useful  


  1. How did you find the pace of the training?
     
      1 2 3 4 5  
    Poor  Excellent


  1. How well was the training structured (eg, manageable chunks, logical order, linked to objectives)?
     
      1 2 3 4 5  
    Not at all Structured  Extremely Structured


  1. How far do you feel the training objectives set forth were met?
     
      1 2 3 4 5  
    Poor  Excellent


  1. How do you learn most effectively?
    Visual
    Auditory
    Kinesthetic


  1. Please provide any additional comments on your learning style:


  1. Please rate your trainer in the following areas:

            1 2 3 4 5      
      Knowledge of the subject/activity Poor Excellent  
      Relating the training to your job role Poor Excellent  
      Creating interest in the subject/activity Poor Excellent  
      Understanding your needs Poor Excellent  
      Responding to questions Poor Excellent  


  1. How far were your specific learning style and feedback taken into account during the training delivery?
     
      1 2 3 4 5  
    Never  A Great Deal


  1. How far did the trainer encourage the transfer of learning to the workplace?
     
      1 2 3 4 5  
    Never  Every Time


  1. How well did the trainer summarize and review the training at the end of each session?
     
      1 2 3 4 5  
    Never  Every Time


  1. How well did the trainer establish and maintain rapport with the participants?
     
      1 2 3 4 5  
    Never  Always


  1. Was there a topic that you anticipated based on the curriculum that wasn’t covered or could benefit from an additional review?


  1. Describe in one word how you feel about taking your first call.


  1. How did you find the length of the training?
    Too Long
    Too Short
    Just Right




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