Claims Systems Transformation Program Survey - February 2014 - (Good copy)

The purpose of this survey is to collect your feedback on the effectiveness of the recent National Claims Roadshow AND to understand how ready you are to adopt the change from the Claims Systems Transformation Program (Guidewire/ClaimCenter) program. All impacted employees, at all levels, are surveyed anonymously to capture their current levels of knowledge, and to capture feedback, comments and ideas. This information is critical to ensure the program provides you with the right communications, engagement and leadership support.

What is CSTP?
Claims Systems Transformation Program (CSTP) is implementing new claims management technologies (Guidewire’s ClaimCenter, FileNet, Oracle), processes and tools to support our transformation.


A red asterisk (*) indicates required questions.

  1. My functional area is best described as:*
    Auto
    Business Analytics & Partnering
    Casualty & Legal Services
    Claims Investigation & Anti-Fraud
    Healthcare Services
    Property, NRU & National Home Warranty
    Other


  1. My level can best be described as:*
    Front Line Employee
    Front Line Manager
    Senior Manager
    Senior Leader


  1. The region where I work is best described as:*
    Atlantic Canada
    Quebec
    Ontario
    Western Canada
    Other


  1. Please select all answers that apply: *
    I attended the FLM Webex.
    I attended the Claims Roadshow
    I have visited the Claims Transformation website on Aviva World.
    I have not attended a webex, roadshow or visited the Claims Transformation website.


  1. Please SKIP THIS QUESTION and CONTINUE to the next one if you did NOT attend the FLM Webex or Roadshow. I attended a Webex or Roadshow and the format and information was effective in helping me learn more about CSTP (Guidewire/ClaimCenter).
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Comments on the Webex and/or Roadshow:


  1. My manager is good at sharing information about CSTP (Guidewire/ClaimCenter) with me.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I know where to go to with questions and concerns about CSTP (Guidewire/ClaimCenter).*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I feel I am being prepared for the future state, with communications, leader support, training, information, etc.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Any additional suggestions, ideas or concerns regarding the CSTP (Guidewire/ClaimCenter) program: