Behavior Evaluation Form - Manager View

The evaluation asks about the impact of the training on the way the participants have performed in their jobs since completion of the training.
It would be useful for you to have details of the training participants and any relevant documents and figures (such as work records and competency ratings) at hand when completing the evaluation.

Confidentiality
To protect confidentiality the names of training participants will not be used in any reports produced.
The data you supply will not be used for discipline procedure purpose, select out, or otherwise disadvantage participants.

Any questions?
If you have any questions about this evaluation, please contact tpacademy@teleperformance.pt.

Name


A red asterisk (*) indicates required questions.


  1. Changes in job behavior
    What have been the biggest changes in the way the participants carry out their jobs as a result of attending the training?*


  1. Changes in job behavior
    How did the training influence/contribute to these changes?*


  1. Changes in job behavior
    What other factors have helped the participant develop their knowledge and/or skills in this area?*


  1. Helps and hindrances
    What has helped the participants use their new knowledge or skills in the workplace? (Choose as many answers as apply.)*
    Nothing
    Plenty of times when they can use them
    Knowledge or skills relevant to their roles
    Support from managers
    Encouraged by workgroup
    They did a similar course previously
    Effective tools available on the job
    Work processes support use of skills
    They had the time
    They were encouraged by early success


  1. Helps and hindrances
    What has stopped the participants from using their new knowledge or skills in the workplace? (Choose as many answers as apply.)*
    Nothing
    No opportunities to use them
    Their jobs have changed
    Little or no support from managers
    Discouraged by workgroup
    They were applying knowledge or skills already
    Tools not available on the job
    Work processes do not support use of skills
    They have not had the time
    They tried it without success
    They do not remember course content


  1. Team performance
    What changes have you seen in the way the workgroup/team/department works since the training program attendance?*


  1. Team performance
    What other factors may have influenced these changes?*


  1. Team performance
    What else could be done to improve performance in this area?*


  1. Future application
    In what other ways might the participants use the knowledge or skills they learned in the training in the future?*


  1. Future application
    What things (e.g. people, equipment, knowledge, skills) and/or further action(s) might be needed to support the participants to use their learning in their jobs?*


  1. Final comments
    What suggestions do you have for improving the effectiveness of the training in meeting job performance needs?*


  1. Final comments
    Please add below any other comments you may have about the impact of the training on job performance.*


  1. From your observation of the participants since the completion of the training, how effective has the training been in improving their job performance?*
     
      1 2 3 4 5  
    Not effective at all   Very effective