ESAT 2014 Dell Outsourced Services



A red asterisk (*) indicates required questions.


  1. What is your tenure in your current position?*
    0-3 months
    4-6 months
    7-12 months
    1-2 years
    3-5 years


  1. How likely is it that you would recommend Dell to a friend or a relative, on a zero-to-ten scale, where 10 means “extremely likely” to recommend, 0 means “not at all likely” to recommend and 5 is neutral.*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. What is the main reason for your score?*


  1. What is the main form of tranportation?*
    Public transportation
    Personal car
    Walking
    Other means (motorbike, bicycle, …)
    No answer


  1. Overall, how much would you say you are satisfied working for Dell, on a zero-to-ten scale, where 10 is completely satisfied and 0 is not at all satisfied? 5 is neutral.*


  1. Still using a zero-to-ten scale, where 10 is completely satisfied and 0 is not at all satisfied, and 5 is neutral, how much would you say you’re satisfied with the Initial selection interview you received during the recruiting phase *
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Accuracy of the information about the job you received during the recruiting phase*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Time spent during the recruitment process *
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Overall, how much would you say you’re satisfied with the recruiting/interviewing experience when you have started working?*


  1. Still using a zero-to-ten scale, where 10 is completely satisfied and 0 is not at all satisfied, and 5 is neutral, how much would you say you’re satisfied with the Effectiveness of the initial training you received when you started working with the company*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Effectiveness of the training to prepare you for your job *
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Frequency of the training you receive*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Content of the training you receive compared with your main responsibilities*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. The people who delivered the training*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Overall, how much would you say you’re satisfied with the Training you receive?*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Overall, how much would you say that Dell supports the learning and development of its employees?*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Still using a zero-to-ten scale, where 10 is completely satisfied and 0 is not at all satisfied, and 5 is neutral, how much would you say you’re satisfied with the Headset*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. PC/Screen/keyboard/mouse*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Chair*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Desk*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Working space*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Telephone*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Overall, how much would you say you’re satisfied with the work tools/office equipment provided to you?*


  1. Still using a zero-to-ten scale, where 10 is completely satisfied and 0 is not at all satisfied, and 5 is neutral, how much would you say you’re satisfied with the Daily content of your job that is what you do during the working hours*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Clearness of your objectives (future goals)*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Clearness of your responsibilities (day to day job)*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Efficiency of the work processes in place *
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Ability to maintain an adequate balance between your personal and professional life *
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Stress level in your job*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Opportunity to grow professionally*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Active promotion/coaching of your development *
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Opportunity to learn and develop your skills*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Recognition you receive (beyond your pay and benefits) for your contributions and accomplishments*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Adequateness of the resources available (time, tools, system, information…) for the execution of your daily job*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Overall, how much would you say you’re satisfied with your job and working environment at Dell?*


  1. Still using a zero-to-ten scale, where 10 is completely satisfied and 0 is not at all satisfied, and 5 is neutral, how much would you say you’re satisfied with the Support from your colleagues (TP) when needed*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. The respect of my thoughts and feelings by my colleagues*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Fairness of the performance evaluation system*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Overall, how much would you say you’re satisfied with the relationships within Dell? *


  1. How much would you say you agree with the following sentences? Please answer using a zero-to-ten scale, where 10 is “completely agree”, 0 is “not at all agree”, and 5 is neutral. How much would you agree with the sentence My opinions are considered by my Product Manager*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. I have a good level of communication with my Product Manager*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. I receive properly and timely feedback about my job*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. My Product Manager encourages me to remain in the company*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. I receive help from Product Manager to reach my objectives*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. I consider that my Product Manager takes transparent decisions*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. My Product Manager takes effective decisions*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. My Product Manager creates a positive climate*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. I always find my Product Manager when needed*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Overall, how much would you say you’re satisfied with the relationships with your Product Manager? *


  1. How much would you say you agree with the following sentences? Please answer using a zero-to-ten scale, where 10 is “completely agree”, 0 is “not at all agree”, and 5 is neutral. How much would you agree with the sentence My opinions are considered by my direct superior (Team Lead)*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. I have a good level of communication with my direct superior*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. I receive properly and timely feedback about my job*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. My direct superior encourages me to remain in the company*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. I receive help from my direct superior to reach my objectives*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. I consider that my direct superior takes transparent decisions*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. My direct superior takes effective decisions*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. My direct superior creates a positive climate*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. I always find my direct superior when needed*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. How much would you say you agree with the following sentences? Please answer using a zero-to-ten scale, where 10 is “completely agree” 0 is “not at all agree”, and 5 is neutral. How much would you agree with the sentence I believe Dell is a great place to work*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. I believe that working at Dell I am building my future*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. It would take a lot to get me to leave Dell*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. I will stay with Dell for at least 6 months*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. I imagine myself staying with Dell for the next 2 to 5 years*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. I would not hesitate to recommend Dell to a friend seeking employment*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Dell inspires me to do my best work every day*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. I rarely think about leaving Dell to work somewhere else*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. If I had a similar work offer with similar payment and benefits from other company I would stay at Dell*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely


  1. Given the opportunity, I tell others great things about working here*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all likely  Extremely likely