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Servicing Training Classroom Survey - July 7, 2014 NHT (Dallas)
End of Class Survey - Level 1
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- The instructors demonstrated thorough knowledge of the training topics.*
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- Content was delivered in an appropriate, organized and well-paced manner by the instructors.*
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- The instructors responded effectively to questions and issues.*
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- Learning objectives were clearly identified and accomplished.*
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- Information presented was relevant to my job functions.*
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- Training materials and resources provided enhanced my learning experience.*
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- Training met my expectations.*
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- Training will help me be more effective in my job.*
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- Training presentations on the overhead projector were clear and understandable.*
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- Overall the training program was effective. *
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- The location and quality of training facilities.*
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- The trainer was professional.*
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- ACS small group sessions with managers before one on ones, was of value to the process.*
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- Ability to apply the knowledge and skills from the training. *
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- Games played throughout the course helped with retaining material. *
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- The duration of the classroom training was enough time to learn all objectives. *
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- Side by sides on the production floor connected with training material. *
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- Quizzes in Quia helped measure understanding of training material. *
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- Listening to calls in the traning room was helpful. *
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- ACS call skills material was helpful. *
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- ACS call skills classroom role play was helpful. *
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- Which topic(s) did you wish there was additional training on?
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- How did you feel about the CBS material and certification process?
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- Please give suggestions to improve the training.
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- Additional Comments
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