GHOST/DROPPED CALLS TRACKER

Please answer accurately. Thank you Team.

Name


A red asterisk (*) indicates required questions.


  1. ID Number*


  1. Date (Format mm/dd/yy example 7/2/2014)*


  1. TIME EST (Format example 8:54 AM)*


  1. ANI (Called From)*


  1. Device model associated with account
    *


  1. Trunk ID*


  1. Call Type*
    Noise Clipping
    Ghost Call
    Dropped Call
    Static


  1. AGENT CMS ID*


  1. AGENT Avaya Extension Number*


  1. LOB*
    CSOBQ
    OBQ
    OOBQ


  1. Problem Desciption / Additional Info / Comments
    *