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LifeCycle Survey - After A-Bay - Makati CDV Wave 12
Congratulations! You just finished A-Bay! You've interacted with customers, provided good service and you're ready to take calls! We're so proud of you for all your hard work and patience. We hope before you hit the ground running with your new skills and knowledge, you can share with us what you learned from A-Bay
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- Who is your Trainer/A-Bay Coach?
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- What topics do you wish was covered more in training that would assist you better in A-Bay?
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- Date Training Started
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- Site:
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- Which Client and Line of Business are you supporting?
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- The support team (Coaches/Red Hats/Mentors) was available when I needed help.
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- My coach/mentor displayed a high degree of knowledge of the subject matter.
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- The support team (Coaches/Red Hats/Mentors) helped reduce my anxiety and nervousness in supporting the customers.
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- I feel prepared for production.
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- My A-Bay Sup was positive and motivating.
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- I have a clear understanding of my responsibilities as an agent.
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- I have the tools necessary to do my job successfully.
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- I was given needed encouragement during coaching so I can do my job well.
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- I have a clear understanding of the metrics on my program.
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- I think the length of A-Bay was
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- I received one-to-one coaching during A-Bay.
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- I have a SMART plan in place.
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- What recommendations do you have to improve A-Bay to better prepare you for production?
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