LifeCycle Survey - After A-Bay - Makati CDV Wave 12

Congratulations! You just finished A-Bay! You've interacted with customers, provided good service and you're ready to take calls! We're so proud of you for all your hard work and patience. We hope before you hit the ground running with your new skills and knowledge, you can share with us what you learned from A-Bay

Name (optional): 


  1. Who is your Trainer/A-Bay Coach?


  1. What topics do you wish was covered more in training that would assist you better in A-Bay?


  1. Date Training Started


  1. Site:


  1. Which Client and Line of Business are you supporting?


  1. The support team (Coaches/Red Hats/Mentors) was available when I needed help.
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. My coach/mentor displayed a high degree of knowledge of the subject matter.
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. The support team (Coaches/Red Hats/Mentors) helped reduce my anxiety and nervousness in supporting the customers.
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. I feel prepared for production.
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. My A-Bay Sup was positive and motivating.
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. I have a clear understanding of my responsibilities as an agent.
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. I have the tools necessary to do my job successfully.
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. I was given needed encouragement during coaching so I can do my job well.
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. I have a clear understanding of the metrics on my program.
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. I think the length of A-Bay was
    Just right
    A little too short
    A little too long
    Way too short
    Way too long


  1. I received one-to-one coaching during A-Bay.
    Yes
    No


  1. I have a SMART plan in place.
    Yes
    No
    I don't know


  1. What recommendations do you have to improve A-Bay to better prepare you for production?