30 Days Survey Training Effectiveness Managers CANADA

About this evaluation
The following questions are about the FedEx INT -DOM CANADA Training, which took place at Teleperformance, El Salvador at Avenida Olimpica y Pasaje 3, Edificio Plaza Olimpica, San Salvador.

Completing it will help to evaluate the effectiveness of the training.

The evaluation asks about the impact of the training on the way the participants have performed in their jobs since completion of the training.

It would be useful for you to have details of the training participants and any relevant documents and figures (such as work records and competency ratings) at hand when completing the evaluation.

Please complete the evaluation by Oct.17th 2014
What will happen with your responses?
All responses will be analyzed and reported to the Training Coordinator.
Findings are due to be reported in our internal Effectiveness Tracking Tool

Confidentiality
To protect confidentiality the names of training participants will not be used in any reports produced.

The data you supply will not be used for discipline procedure purpose, select out, or otherwise disadvantage participants.

Any questions?
If you have any questions about this evaluation, please contact us at ddiaz@tpslv.com or mbetancourt@tpslv.com

Name


  1. From your observation of the participants since the completion of the training, the agent has the required knowledge in order to perform his/her job appropriately.
     
      1 2 3 4 5  
    Not effective at all  Very effective


  1. From your observation of the participants since the completion of the training, the agent is skillful enough to manipulate all necessary tools
     
      1 2 3 4 5  
    Not effective at all  Very effective


  1. From your observation of the participants since the completion of the training, the agent is able to communicate effectively with the customer
     
      1 2 3 4 5  
    Not effective at all  Very effective


  1. From your observation of the participants since the completion of the training, the agent follows procedures appropriately
     
      1 2 3 4 5  
    Not effective at all  Very effective


  1. From your observation of the participants since the completion of the training, the agent knows where to find information when needed
     
      1 2 3 4 5  
    Not effective at all  Very effective


  1. From your observation of the participants since the completion of the training, the agent demonstrates responsibility
     
      1 2 3 4 5  
    Not effective at all  Very effective


  1. From your observation of the participants since the completion of the training, the agent was given the correct expectations about the operations floor: e.g. metrics, policies, etc.
     
      1 2 3 4 5  
    Not effective at all  Very effective


  1. From your observation of the participants since the completion of the training, the agent has the level of English required by the client
     
      1 2 3 4 5  
    Not effective at all  Very effective


  1. Overall, how effective do you believe the training has been for the trainee's job performance?
     
      1 2 3 4 5  
    Not effective at all  Very effective


  1. Please explain why you chose this ratings and let us know your training comments, we appreciate your suggestions.