QA Specialist Survey - Week 45 (CEB)

This is for evaluations done from October 19-25.
Name: 


  1. 1. Who is your QA Specialist?
    April Itac
    Archer Singson
    Arvin Palmero
    Ayla Macapobre
    Christine Lu
    Jane Archelyn Ruiz
    Janice Filosofo
    Jann Lisette Mir Duran
    Jerome Aguirre
    Jude Anunciado
    Leonida Obus
    Marie Antoinette Alcoseba
    Odessa Rhae Galendez
    Radley Soria
    Sherry Anne Estrada


  1. 2. Who is your Manager?
    Anna Faye Monte
    Janna Lee Bohol
    Gemini Tolentino
    John Anthony Misa
    Leizl Cutanda
    Dale Sy
    Monaliza Delos Reyes
    Nimrod Hasarmaveth Estrella
    Roselle Basiga


  1. 3. ACCURATE - Did the QA Specialist accurately score your team's evaluations (no dispute needed)?
    FAR EXCEEDS EXPECTATIONS
    EXCEEDS EXPECTATIONS
    MEETS EXPECTATIONS
    PARTIALLY MEETS
    UNSATISFACTORY


  1. 4.COMPREHENSIVE - Were the QA Specialist's evaluation comments thorough and customized?
    FAR EXCEEDS EXPECTATIONS
    EXCEEDS EXPECTATIONS
    MEETS EXPECTATIONS
    PARTIALLY MEETS
    UNSATISFACTORY


  1. 5. TIMELINESS - Did the QA Specialist complete all evals, and respond to inquiries and clarification in a timely manner?
    FAR EXCEEDS EXPECTATIONS
    EXCEEDS EXPECTATIONS
    MEETS EXPECTATIONS
    PARTIALLY MEETS
    UNSATISFACTORY


  1. 6. ACTIONABLE RECOMMENDATIONS - Were the recommendations of the QA Specialist actionable and or effective? Did it help you improve the performance of your agent(s)?
    FAR EXCEEDS EXPECTATIONS
    EXCEEDS EXPECTATIONS
    MEETS EXPECTATIONS
    PARTIALLY MEETS
    UNSATISFACTORY


  1. 7. VALUE-ADD - Do you see value-add provided by the QA Specialist assigned to your team? Did the QA Specialist's comments help you reduce infractions or help improve other Ops metrics? Did the QA Specialist provide insights to assist in improving performance?
    FAR EXCEEDS EXPECTATIONS
    EXCEEDS EXPECTATIONS
    MEETS EXPECTATIONS
    PARTIALLY MEETS
    UNSATISFACTORY


  1. 8. OVERALL SATISFACTION - How would you rate your overall interaction (based on the evaluated call or any face time) with the QA Specialist?
    FAR EXCEEDS EXPECTATIONS
    EXCEEDS EXPECTATIONS
    MEETS EXPECTATIONS
    PARTIALLY MEETS
    UNSATISFACTORY


  1. 9. ADDITIONAL COMMENTS/REMARKS/SUGGESTIONS - Please provide comments (especially on the MEETS EXPECTATIONS, PARTIALLY MEETS EXPECTATIONS, and UNSATISFACTORY answers) so we can provide specific feedback to the QA Specialists.


  1. 10. Did the QA Specialist conduct a meeting/call listening last week?
    Yes
    No


  1. 11. What are the activities done that you find value in the team meeting and would like the QA Specialist to continue doing?





Eileen Alegro