SR Status Tracker - 1/30


A red asterisk (*) indicates required questions.

  1. SR Number (Include "SR")
    EX . SR 1-373930131717*

  1. Current Status*
    Closed - Resolved
    Closed - Unresolved/Dissatisfied
    Closed - Withdrawn
    Left Open - not now, call later/other day / refused to discuss
    Left Open - ITAM Raised
    Left Open - Case managed
    Left Open - Further action Needed (Tech)
    Left Open - Account cant be accessed/No account associated
    Left Open - Further escalation needed/done
    Left Open - Unable to Contact
    Left Open - Agent took ownership

  1. Remarks*

  1. Batch
    Use this if Marc Hsu Sends another list for UTC for today (SRs that were tagged UTC)