2015.Dec.18 Novartis NPAF - Training Follow-Up Survey

Well, it's been about a month since we were together in the training class. Now that you've had a chance to apply all that you learned, it would help me to know in retrospect how things have been going for you. Your success is important to me as is your feedback for this survey.



A red asterisk (*) indicates required questions.


  1. Indicate how long you have been an agent at McKesson Specialty Health.*
    0-6 months
    7-12 months
    1-2 years
    3-5 years
    More than 5 years


  1. Indicate how many programs on which you have been trained:*
    1
    2
    3 or more


  1. Today, I would describe my level of confidence to work on this program as:*
    Highly confident
    Confident
    Not very confident
    Not at all confident


  1. What I learned in training enabled me to perform job tasks for this program accurately.*
    Strongly Agree
    Agree
    Disagree
    Strongly Disagree


  1. What I learned in training enabled me to meet Quality Assurance standards for this program.*
    Strongly Agree
    Agree
    Disagree
    Strongly Disagree


  1. What I learned in training aligned with the way things are done on the floor for this program.*
    Strongly Agree
    Agree
    Disagree
    Strongly Disagree


  1. Based on my experience on the floor, I feel comfortable using the sytem(s) application(s) to perform my job.*
    Strongly Agree
    Agree
    Disagree
    Strongly Disagree


  1. Based on my experience on the floor, the training I received set the correct expectations for my overall job performance.*
    Strongly Agree
    Agree
    Disagree
    Strongly Disagree


  1. The rules and standards expected during training prepared me for what I have experienced on the floor. (ie: schedule adherence, dress-code, attendance policy, etc)
    Strongly Agree
    Agree
    Disagree
    Strongly Disagree


  1. My Management Team supported my transition to ensure my success.*
    Strongly Agree
    Agree
    Disagree
    Strongly Disagree


  1. Overall, I would describe this learning experience as:*
    Excellent
    Very Good
    Not Very Good
    Poor


  1. I would give my training pod nesting experience the following rating:*
    Excellent
    Very Good
    Not Very Good
    Poor
    N/A Did not have a training pod nesting experience


  1. In the month since I completed this training, I have struggled most with: (Select all that apply.)
    Connecting with callers (open, hold, transfer, close)
    Communicating with callers (word choice, questions to clarify, clear explanations)
    Accuracy and folllowing procedures/work instructions
    Using system(s), tools and resources
    Compliance - HIPPA Verification
    Resolving issues (reflecting, issues resolution, follow-through)
    Finesse or soft skills (empathy, rate and volume of speech, courtesy, listening, call flow)


  1. Use the space provided to add your additional feedback.