Plastic Card Benchmarking Survey (High-Level)

Thank you for participating in the Plastic Card Loss Benchmarking survey. Your information will be essential in developing benchmark, plastic card loss data for the credit union industry. All information shared will remain masked and confidential by individual respondents and only aggregate data will be shared with other participants.

Before starting the survey, you will need the following information available for both your Debit and Credit programs where applicable. Most of this information should be readily accessible from your respective card processors or internally.

FRAUD LOSSES – This figure represents all unauthorized purchases minus any recoveries. This will typically be the charged-off amount on the G/L.

GROSS SALES – This figure represent the dollar amount your members spent on their plastic cards.
If you have any questions, feel free to contact the Risk and Protection Response Center (riskconsultant@cunamutual.com)

The survey will close on Friday, March 31st. Following the close of the survey, we will begin providing an analysis of the information back to you over email to walk through it with you along with any other consultative needs.



A red asterisk (*) indicates required questions.


  1. First Name*


  1. Last Name*


  1. Email Address*


  1. Position*


  1. Credit Union Name*


  1. State  *


  1. Contract Number (if known)


  1. Debit Card - 2015 Fraud Losses ($ amount)


  1. Debit Card - 2015 Gross Sales ($ amount)


  1. Debit Card - 2016 Fraud Losses ($ amount)


  1. Debit Card - 2016 Gross Sales ($ amount)


  1. Credit Card - 2015 Fraud Losses ($ amount)


  1. Credit Card - 2015 Gross Sales ($ amount)


  1. Credit Card - 2016 Fraud Losses ($ amount)


  1. Credit Card - 2016 Gross Sales ($ amount)