New Hire Collections Training Satisfaction Survey -2016 -Darrick - (copy)

End of Class Survey - Level 1

Name (optional): 


A red asterisk (*) indicates required questions.


  1. Select the training session you completed:*
    New Hire Training - Collections
    Other


  1. Enter your training start date in the following format: MM/DD/YYYY*


  1. Select your trainer(s):*
    Aaron Royce
    Darrick White
    LaQuilla Harry (Irving)
    Ada Widemon (irving)


  1. The instructors demonstrated thorough knowledge of the training topics. (PRESENTATION)
    (1/Strongly Disagree - 5/Strongly Agree)*
    5
    4
    3
    2
    1


  1. Content was delivered in an appropriate, organized and well-paced manner by the instructors. (COMMUNICATION)
    (1/Strongly Disagree - 5/Strongly Agree)*
    5
    4
    3
    2
    1


  1. The instructors responded effectively to questions and issues. (COMMUNICATION)
    (1/Strongly Disagree - 5/Strongly Agree)*
    5
    4
    3
    2
    1


  1. Learning objectives were clearly identified and accomplished.
    (1/Strongly Disagree - 5/Strongly Agree)*
    5
    4
    3
    2
    1


  1. Training materials and resources provided enhanced my learning experience.
    (1/Strongly Disagree - 5/Strongly Agree)*
    5
    4
    3
    2
    1


  1. Training met my expectations.
    (1/Strongly Disagree - 5/Strongly Agree)*
    5
    4
    3
    2
    1


  1. Training presentations on the overhead projector were clear and understandable.
    (1/Strongly Disagree - 5/Strongly Agree)*
    5
    4
    3
    2
    1


  1. Overall the training program was effective.
    (1/Strongly Disagree - 5/Strongly Agree)*
    5
    4
    3
    2
    1


  1. The trainer(s) was professional. (PRESENTATION)
    (1/Strongly Disagree - 5/Strongly Agree)*
    5
    4
    3
    2
    1


  1. Activities and discussions throughout the course helped with retaining material.
    (1/Strongly Disagree - 5/Strongly Agree)*
    5
    4
    3
    2
    1


  1. The duration of the classroom training was enough time to learn all objectives.
    (1/Strongly Disagree - 5/Strongly Agree)*
    5
    4
    3
    2
    1


  1. Side by sides on the production floor connected with training material.
    (1/Strongly Disagree - 5/Strongly Agree)*
    5
    4
    3
    2
    1


  1. Quizzes in Quia helped measure understanding of training material.
    (1/Strongly Disagree - 5/Strongly Agree)*
    5
    4
    3
    2
    1


  1. Listening to calls in the traning room would be/was helpful.
    (1/Strongly Disagree - 5/Strongly Agree)
    5
    4
    3
    2
    1


  1. Exeter Success Skills Call Model (ESS) material was helpful.
    (1/Strongly Disagree - 5/Strongly Agree)*
    5
    4
    3
    2
    1


  1. Exeter Success Skills Call Model (ESS) call skills classroom role play was helpful.
    (1/Strongly Disagree - 5/Strongly Agree)*
    5
    4
    3
    2
    1


  1. Which topic(s) did you wish there was additional training on?


  1. Please give suggestions to improve the training for future classes.


  1. Additional Comments