DELL End of ABAY Agent Training Evaluation updated Q4 FY17

Name


A red asterisk (*) indicates required questions.


  1. Please select the name of your ABAY Manager:
    Calvin Ampig
    Jeffrey Mendiola
    PJ Dumagay
    Janileen Sarmiento
    Patricia Camacho
    Aleia Joyce Uson
    Lyka Dela Cruz
    Ryan Villarica


  1. What is your wave number?*


  1. Please rate your ABAY Manager performance in a scale of 1-5. With 5 being the highest and 1 the lowest. My trainer was approachable*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. My ABAY Manager is knowledgeable about the duties I perform*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. My ABAY Manager motivates me to do my job better. *
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The ABAY Manager is more concerned with resolving problems than assigning blame or taking credit *
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. My ABAY Manager demonstrates honest and ethical behavior*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. My ABAY Manager leads by example*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. My ABAY Manager was proficient in the subject matter*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. My ABAY Manager is available to assist me with customer issues and/or escalated calls.
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. My ABAY Manager clearly explained the importance of our coaching focus.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. My ABAY Manager provides positive feedback. *
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. My ABAY Manager provides feedback on the areas of opportunity in the interaction*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. My ABAY Manager gives tips or additional activities to help address areas of opportunity*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. What would you like for your ABAY Manager to START doing?


  1. What would you like for your ABAY Manager to STOP doing?


  1. What would you like for your ABAY Manager to CONTINUE doing?


  1. Any additional comments?


  1. Any additional feedback you would like to provide that you think could have been done better to set you up for success?


  1. Pertaining to your ABay experience, preparing you for the role, what do you think needs to be continued?