Helpdesk IT Survey - February

Please take your time to fill out this simple survey to help us serve you better

Name


A red asterisk (*) indicates required questions.


  1. Your TATA Employee ID*


  1. How often did you have problems with Outlook in the office? (Other than days where all users had known issues).*
    Daily
    A few times a week
    Weekly
    Monthly
    Never


  1. Have you seen improvements in the frequency and severity of IT issues in the office ?*
    Yes
    No
    Not Sure


  1. How often do you experience trouble with... (leave line blank if it does not apply to you)*

            1 2 3 4 5      
      Outlook Never Always  
      Internet Down Never Always  
      Internet Slow Never Always  
      Web Outlook Never Always  
      Common Portals Never Always  


  1. Do you need any help on the above (business tools and/or databases)?*
    I have the skills to manage and troubleshoot
    I require help when it is beyond my skill level
    I need help on this definitely


  1. What do you think of the new Sapphire tool that was launched to clear out all the tech issues.
      1 2 3 4 5  
    Excellent   Poor


  1. Please select a value that indicates the level of satisfaction a. The IT service desk has the ability to solve the issues *
      1 2 3 4 5  
    Excellent   Poor


  1. Please select a value that indicates the level of satisfaction a. The IT Service desk handles the calls in a courteous manner*
      1 2 3 4 5  
    Excellent   Poor


  1. Please select a value that indicates the level of satisfaction a. The IT service desk handles the calls swiftly & efficiently*
      1 2 3 4 5  
    Excellent   Poor


  1. Please select a value that indicates the level of satisfaction a. The IT service desk demonstrates good communication skills*
      1 2 3 4 5  
    Excellent   Poor


  1. On a scale of 1 to 5, how would you rate the performance and availability of OATS*
    1 2 3 4 5


  1. How satisfied are you with the performance and capability of Prohance installed on your work machine*
      1 2 3 4 5  
    Excellent   Poor


  1. Does information available on Drishti help you solve any problem with ease*
    Yes
    No


  1. How satisfied are you with the response time for the inquiries that you put in Dristhi*
      1 2 3 4 5  
    Excellent   Poor


  1. Overall, How satisfied are you with the response or resolution given by the IT service desk*
      1 2 3 4 5  
    Excellent   Poor


  1. Please provide any suggestions that you may have to improve ourselves




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