EFM Results

EFM Results
Name: 


  1. Point of Contact:


  1. If you could build/design the ideal final mile shipping solution, what would that look like?


  1. Currently what are the biggest challenges/issues you experience with final mile deliveries


  1. Please rank the value/importance of the following final mile carrier services:

          1 2 3 4 5    
      Tracking Capability   
      Transit Time   
      Delivery - Special Instructions   
      Pick Up - Special Instructions   
      Claims Process   
      Reporting   
      Contact Access w/ Carrier   
      Communications w/ Carrier   
      Driver pre-call prior to delivery location arrival   


  1. Include additional comments referenced to question # 3


  1. What are your expectations of your carrier's involvement in Final Mile freight delivery?


  1. Please rank the value of the following delivery service options based on your needs:

          1 2 3 4 5    
      Curbside   
      Inside - Threshold   
      Inside - Specific location   
      White Glove   
      Delivery by Appointment   
      Delivery signature required   
      Unattended Delivery   
      Special Instructions   
      Unique Destinations**   


  1. Include additional comments referenced to question # 6


  1. What are your expectations regarding communications with your carrier?


  1. Do you prefer to receive information by the carrier contacting you, OR as needed by contacting the carrier?


  1. How frequently do you need communications regarding your freight/shipment from the carrier? And at what stages during the freight's transit?


  1. Please rank the value of the following communications method and channel options:

          1 2 3 4 5    
      Website   
      EDI   
      API   
      Phone (Call)   
      Phone (Text)   
      Email   
      Outbound Communications   
      Inbound Access   
      Reporting   


  1. Any Additional comments to question # 12


  1. What do you understand your customers' - the end users' - expectations to be?


  1. Please rank the value of the following delivery service options based on end-user needs:

          1 2 3 4 5    
      Curbside   
      Inside-Threshold   
      Inside-Specific Location   
      White Glove   
      Delivery by Appointment   
      Delivery signature required   
      Unattended Delivery   
      Special Instructions   
      Unique Destinations**   


  1. Do you want/expect your carrier to communicate directly with your customer - the end user? And if so, as a representative of your brand/business?


  1. Please rank the value of the following communications method and channel options based on the end-user's needs and expectations:

          1 2 3 4 5    
      Website   
      EDI   
      API   
      Phone (Call)   
      Phone (Text)   
      Email   
      Outbound Communications   
      Inbound Access   
      Reporting   


  1. How can we identify and capture end-user needs/expectations regarding delivery, special instruction, and preferred contact method prior to delivery?


  1. How important to you (the shipper) is Consignee Feedback regarding their Final Mile Delivery Experience?

          1 2 3 4 5    
      Customer Satisfaction with Delivery Experience   
      .   
      .   


  1. When considering the importance of the Final Mile Delivery Experience Overall, what is most important to you, the shipper?

          1 2 3 4 5    
      Consignee Satisfaction with Delivery Experience   
      Cost of Final Mile Service   
      Shipment Tracking Milestones Easily Accessible   
      Availability of Delivery Options and Services   
      Access to Problem Resolution Specialists when issues Arise