KP3 - Participant Survey - FedEx Wave 64 AM Jean Cortés

This questionnaire will take a few minutes to complete. Your feedback is crucial for assessing the changes achieved by this training initiative Please check the appropriate box for each item and add comments that will help us understand your ratings.

Name


A red asterisk (*) indicates required questions.


  1. Overall, I feel satisfied with the training I received in order to perform my job.*
    1 2 3 4 5


  1. To date, I feel confident with the skills I developed during my training.*
    1 2 3 4 5


  1. To date, my product knowledge helps me solve the customer's needs.*
    1 2 3 4 5


  1. I apply what I learned in training during my first 30 days on operations floor.*
    1 2 3 4 5


  1. To date, I feel with enough expertise to manage my LOB systems.*
    1 2 3 4 5


  1. I use different options/resources/policy tool (floor support, intranet, escalations, client tools) that I have to get to the resolution of my calls.*
    1 2 3 4 5


  1. To date, I feel confident by solving situations on my own.*
    1 2 3 4 5


  1. I research my resources before asking for support.*
    1 2 3 4 5


  1. The information covered during my training aligned with reality on operations floor.*
    1 2 3 4 5


  1. The information I received during training was useful.*
    1 2 3 4 5


  1. What are my suggestions to make the training more useful in the future?*




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