MYEP Parent and Guardian Survey 2017

Dear Parents and Guardians:

Please take a moment to fill out the following survey to let us know how we are doing. The purpose of this survey is to gain input from parents, guardians and close family members of the people served by MYEP. We are always looking for ways to improve our services and we consider your feedback crucial to making continual improvements here at MYEP.

Your answers are combined with the answers from all other respondents. The aggregate information will be summarized and the results are present to our MYEP staff, the MYEP Senior Leadership Team, and the MYEP Board of Directors. The information is then used to determine what areas we need to focus on for improvement in the coming year(s) and/or what areas of strength we may be able to expand upon.

Our survey is intended to be anonymous, and including your name is completely optional; however, if you have specific concerns or commendations you would like us to address, you should consider including your name.

Thank you for entrusting us to work with your family member. It is truly a privilege!

Sincerely,

MYEP staff

Name (optional): 


A red asterisk (*) indicates required questions.


  1. Please mark the answer below that best describes your relationship to the person served by MYEP.*
    Parent
    Guardian
    Other family member
    Other advocate


  1. Please mark all of the services below that your family member receives from MYEP:*
    Residential services (i.e. your family member lives in a home with roommates that is operated by MYEP)
    Day Program services
    In-home hourly services (i.e. respite, drop in supported living)


  1. Do you get enough information to help you participate in planning services for your family member?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. Are you satisfied with the effort staff makes to include you in the planning process (i.e. notification/invitation of the planning meeting, accommodating schedules, providing a copy of the plan, etc.)?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. Does the service plan include things that are important to you?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. Are the MYEP staff who assist you with planning generally respectful and courteous?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. Are the MYEP staff who assist you with planning respectful of your choices and opinions?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. Are the staff who assist you with planning generally effective?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. Are you able to reach MYEP staff when you need to?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. Does your family member get the services and supports s/he needs?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. Are the support staff who work with your family member generally effective?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. If your family member uses a different way to communicate (e.g. sign language, communication technology) are there enough support workers available who can communicate with him/her?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know
    N/A - no adaptations needed for communication


  1. Does your family member have access to the special equipment or accommodations that s/he needs (e.g. wheelchairs, ramps, communication boards)?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know
    N/A - no special equipment or accommodations needed


  1. Are frequent changes in support staff a problem for your family member?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. FOR PEOPLE RECEIVING RESIDENTIAL SERVICES: Do you feel that your family member’s residential setting is a health and safe environment?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know
    N/A


  1. FOR PEOPLE RECEIVING DAY PROGRAM SERVICES: Do you feel that the MYEP day program setting is a healthy and safe environment?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know
    N/A


  1. If your family member receives RESIDENTIAL services, are you involved in important decisions?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know
    N/A


  1. If you family member receives DAY PROGRAM services, are you involved in important decisions?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know
    N/A


  1. Do staff help your family member plan for and visit family and friends?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. Do you feel that your family member has access to community activities?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. Does your family member participate in community activities?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. Are you satisfied with the effort made by staff to provide opportunity for community participation?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. FOR RESIDENTIAL SERVICES ONLY (if your family member does not receive residential services, please skip to question # 27): Does your family member have a routine physical at least every twelve (12) months?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know
    N/A


  1. FOR RESIDENTIAL SERVICES ONLY: Does your family member have a routine dental treatment at least every six (6) to twelve (12) months?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know
    N/A


  1. FOR RESIDENTIAL SERVICES ONLY: Are you satisfied that the residential staff provide you with enough information o make informed decisions about your family member’s medical and dental care?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know
    N/A


  1. FOR RESIDENTIAL SERVICES ONLY: Are you satisfied with the efforts staff make to keep you informed about your family member’s health care?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know
    N/A


  1. Overall, are you satisfied with the services and supports your family member currently receives from MYEP?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. Do you feel that the services and supports from MYEP have made a positive difference in the life of your family member?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. Overall, do you feel that your family member is happy with the MYEP services s/he receives?
    Always or usually
    Sometimes
    Seldom or Never
    Don't know


  1. What do you feel are MYEP’s areas of strength?


  1. On what areas do you feel MYEP needs to focus for improvement?


  1. MYEP is always looking for ways family members of the people we serve could become more involved. Please indicate your interest level in the following committees:
    I would be interested in joining a Self-Advocacy Committee
    I would be interested in joining a Fundraising Committee
    I would be interested in joining the MYEP Board of Directors


  1. I would like to see MYEP develop the following committees: