KP1 - Florida Blue Claims and Benefits - STAFF

Julio Jimenez


         

       

Name: 


  1. I feel satisfied with the training I received in order to perform my job.
     
      1 2 3 4 5  
    1  5


  1. In a daily basis,"the trainer provided the topics, subjects and activities at the beginning of the session," explaining the purpose and clear directions for each of them.
     
      1 2 3 4 5  
    1  5


  1. The training objectives were clearly communicated and met my satisfaction.
     
      1 2 3 4 5  
    1  5


  1. The pace of the training was appropriate for the topics covered.
     
      1 2 3 4 5  
    1  5


  1. The trainer explained the main metrics and provided daily visibility.
     
      1 2 3 4 5  
    1  5


  1. The trainer provided me with specific objectives and clear expectations on how my performance will be measured on the "On the Job training".
     
      1 2 3 4 5  
    1  5


  1. The exercises we used during training were useful.
     
      1 2 3 4 5  
    1  5


  1. What topics would you have liked to spend more or less time on?


  1. The trainer possess an excellent level of knowledge of the training material and the tools usage.
     
      1 2 3 4 5  
    1  5


  1. The trainer answered my questions using useful examples and leading to productive and meaningful discussions.
     
      1 2 3 4 5  
    1  5


  1. The trainer started and finished every session on time and respected the established duration for breaks.
     
      1 2 3 4 5  
    1  5


  1. The trainer treated all participants with respect and maintained a high level of professionalism.
     
      1 2 3 4 5  
    1  5


  1. The trainer lead by examples by demonstrating the TP Values.
     
      1 2 3 4 5  
    1  5


  1. The training information was prepared and updated.
     
      1 2 3 4 5  
    1  5


  1. I received help during OJT. (Floor support and Feedback)
     
      1 2 3 4 5     N/A
    1  5  


  1. The trainer was able to control the training environment in every aspect.
     
      1 2 3 4 5  
    1  5


  1. When I participated, my trainer listened carefully to my opinions and questions.
     
      1 2 3 4 5  
    1  5


  1. The trainer was very effective by providing training.
     
      1 2 3 4 5  
    1  5


  1. What might you suggest the instructor do to improve his or her effectiveness?


  1. The concepts and skills I learned during the training are valuable to my work.
     
      1 2 3 4 5  
    1  5


  1. Training was very effective.
     
      1 2 3 4 5  
    1  5


  1. What changes would you recommend to improve the course to make it more effective?


  1. I was able to see and hear the entire presentation.
     
      1 2 3 4 5  
    1  5


  1. The Trainer made sure that the training room was clean on each session.
     
      1 2 3 4 5  
    1  5


  1. The trainer did everything in his power to ensure the equipment worked properly (Computers, projector, screen, switch, etc).
     
      1 2 3 4 5  
    1  5


  1. The seating arrangement was appropriate for the content and duration of the training.
     
      1 2 3 4 5  
    1  5


  1. Visual media and lighting were conductive to participation and learning.
     
      1 2 3 4 5  
    1  5


  1. The facilities and accommodations made me feel comfortable to work.
     
      1 2 3 4 5  
    1  5


  1. The trainer used different types of activities to help me understand the material.
     
      1 2 3 4 5  
    1  5


  1. The trainer tied the course segments together.
     
      1 2 3 4 5  
    1  5


  1. I was able to practice during training. (Role plays or call monitoring, hands on system, etc.)
     
      1 2 3 4 5  
    1  5


  1. The trainer set the example on how to connect with the customer by doing role plays or taking calls in the training room.
     
      1 2 3 4 5  
    1  5


  1. The exercises we used during training were useful.
     
      1 2 3 4 5  
    1  5


  1. What are your suggestions concerning improvement of the facilities and accommodations in the future?




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