Recruitment profile review for Training development - Relocations

Please help us improve on the profile we have for recruitment in terms of Customer service qualities and competences by answering the generic questions below. We want to develop a better recruitment profile more and more adequated to our customer satisfaction metrics.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. What range was your age at the time you entered Expedia*
    between 18 and 25
    between 26 and 32
    between 33 and 40
    between 40 and 50
    More than 50


  1. How many years of previous experience work you had prior to coming to Expedia?*
    No previous professional experience
    1 to 2 years of professional experience
    3 to 5 years of professional experience
    5 to 10 years of professional experience
    More than 10 years of professional experience


  1. Did you have any tourism experience?*
    Yes
    No


  1. If yes, how many years of tourism experience you had?
    1 year
    2 years
    3 to 5 years
    more than 5 years


  1. Did you had any sales professional experience?*
    Yes
    No


  1. If yes, how many years you have worked on sales?
    1 year
    2 years
    3 to 5 years
    more than 5 years


  1. Did you had any customer support professional experience?*
    Yes
    No


  1. If yes, how many years you have worked
    1 year
    2 years
    3 to 5 years
    more than 5 years


  1. Did you worked in a Call Center environment before entering Teleperformance?*
    Yes
    No


  1. If yes, how much time you have worked in a Call Center prior to Teleperformance?
    1 year
    2 years
    3 to 5 years


  1. Did you have any connection / experience with Portugal before coming to TP?*
    No
    Yes I was in Portugal on short vacations
    Lived in Portugal for less than a year
    Lived in Portugal for 1 to 3 years
    Lived in Portugal for more than 3 years
    Portuguese background


  1. What is your level of studies?*
    basic studies
    High school degree
    University degree
    superior studies


  1. How long have you been with us working for Expedia?*
    Less than 6 month
    Between 6 and 12 month
    Between 1 and 2 years
    More than 2 years


  1. Please rank on priority order the skills that you believe you are stronger when managing customer service (being 1 the least applicable possible and 15 the most aplicable possible):*
        1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
    Assertiveness  
    Goal oriented focus  
    Patience  
    Ability to use “positive language”  
    Ability to “read” customers  
    Confidence  
    Proactivity  
    creativity  
    decision skills  
    Tool expert  
    Ability to Deliver Bad news  
    Sales skills  
    Empathy  
    Persuasion  
    Dealing with objections  


  1. Other skills:


  1. What is your language?
    FR
    DE
    IT
    RU
    PO
    TK
    BR