2018 Simulation Evaluation - INSUPPORT - Client Simulations

This survey is provided to assist you in the evaluation of Agents who take the simulation calls. When opening this survey, please provide your (evaluator's) name, not the name of the person you are portraying. Please respond to each of the items, providing whatever supporting comments you may have. Also, the final field is a 'free-text' field provided for your overall comments.

Name


A red asterisk (*) indicates required questions.


  1. Please provide the name of the agent with whom you spoke.*


  1. Which call scenario did you use?*


  1. Did the agent acknowledge the reason for (or restate the purpose of) the call?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #3 above.


  1. Did the agent obtain and use your name?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #5 above.


  1. Did the agent provide complete and accurate information?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #7 above.


  1. Did the agent communicate in a clear manner?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #9 above.


  1. If applicable, was your call properly triaged?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #11 above.


  1. Did the agent offer additional assistance?
    Yes
    No
    N/A


  1. Please provide any additional comments for item #13 above.


  1. What is your overall assessment of this call?