 |
 |
 |
KP1 - CRK Wave 70 (Leivy Cespedes)
|
|
|
- I feel satisfied with the training I received in order to perform my job.*
|
- In a daily basis,"the trainer provided the topics, subjects and activities at the beginning of the session," explaining the purpose and clear directions for each of them.*
|
- The training objectives were clearly communicated and met my satisfaction.*
|
- The pace of the training was appropriate for the topics covered.*
|
- The trainer explained the main metrics and provided daily visibility.*
|
- The trainer provided me with specific objectives and clear expectations on how my performance will be measured on the "On the Job training".*
|
- The exercises we used during training were useful.*
|
- What topics would you have liked to spend more or less time on? *
|
- The trainer possess an excellent level of knowledge of the training material and the tools usage.*
|
- The trainer answered my questions using useful examples and leading to productive and meaningful discussions.*
|
- The trainer started and finished every session on time and respected the established duration for breaks.*
|
- The trainer treated all participants with respect and maintained a high level of professionalism.*
|
- The trainer lead by examples by demonstrating the TP Values.*
|
- The training information was prepared and updated.*
|
- I received help during OJT. (Floor support and Feedback)*
|
- The trainer was able to control the training environment in every aspect.*
|
- When I participated, my trainer listened carefully to my opinions and questions.*
|
- The trainer was very effective by providing training.*
|
- What might you suggest the instructor do to improve his or her effectiveness?*
|
- The concepts and skills I learned during the training are valuable to my work.*
|
- Training was very effective.*
|
- What changes would you recommend to improve the course to make it more effective?*
|
- I was able to see and hear the entire presentation.*
|
- The Trainer made sure that the training room was clean on each session.*
|
- The trainer did everything in his power to ensure the equipment worked properly (Computers, projector, screen, switch, etc).*
|
- The seating arrangement was appropriate for the content and duration of the training.*
|
- Visual media and lighting were conductive to participation and learning.*
|
- The facilities and accommodations made me feel comfortable to work.*
|
- The trainer used different types of activities to help me understand the material.*
|
- The trainer tied the course segments together.*
|
- I was able to practice during training. (Role plays or call monitoring, hands on system, etc.)*
|
- The trainer set the example on how to connect with the customer by doing role plays or taking calls in the training room.*
|
- The exercises we used during training were useful.*
|
- What are your suggestions concerning improvement of the facilities and accommodations in the future?*
|