Cluster Jen April Tracker

Please make sure to fill this daily by EOD.

(This replaced the AM EOD report)

A red asterisk (*) indicates required questions.

  1. First Name of AM:*

  1. Shift date (PC date):*

  1. Actual SBS (not remote) w/ NICE upload:*

  1. DSAT scrubbing count:*

  1. # of DSAT Coaching done:*

  1. Agent Performance coaching count:*

  1. # of Service recovery:*