Cluster Jen April Tracker

Please make sure to fill this daily by EOD.

(This replaced the AM EOD report)



A red asterisk (*) indicates required questions.


  1. First Name of AM:*


  1. Shift date (PC date):*


  1. Actual SBS (not remote) w/ NICE upload:*


  1. DSAT scrubbing count:*


  1. # of DSAT Coaching done:*


  1. Agent Performance coaching count:*


  1. # of Service recovery:*