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Cluster Jen April Tracker
Please make sure to fill this daily by EOD.
(This replaced the AM EOD report)
Copy this to my account
A red asterisk (*) indicates required questions.
First Name of AM:
Shift date (PC date):
Actual SBS (not remote) w/ NICE upload:
DSAT scrubbing count:
# of DSAT Coaching done:
Agent Performance coaching count:
# of Service recovery: