2018_Behavior Evaluation Form (MANAGER)_EN

The following questions are about the last product training 30 days ago for the agents:
Completing it will help to evaluate the effectiveness of the training.

The evaluation asks about the impact of the training on the way the participants have performed in their jobs since completion of the training.

It would be useful for you to have details of the training participants and any relevant documents and figures (such as work records and competency ratings) at hand when completing the evaluation.

For the last question :
1 = [0-20[
2 = [20-40[
3 = [40-60[
4 = [60-80[ » < 85%
5 = [80-100] » > 85%

Name


  1. From your observation of the participants, considering the training goals, how ready do you think they were to perform their role and support the end customers?
    5. Exceeds expectations
    4. Achieve expectations
    3. Neutral
    2. Somewhat meet expectations
    1. Does not meet expectations


  1. Please explain why you chose this rating:


  1. How well prepared do you consider they were in regards to the application of the project’s processes when dealing with the end customer?
    5.Well prepared
    4. Prepared
    3. Neutral
    2. Somewhat prepared
    1.Not prepared


  1. Please explain why you chose this rating:


  1. How well prepared do you consider they were regarding tool handling?
    5.Well prepared
    4. Prepared
    3. Neutral
    2. Somewhat prepared
    1. Not prepared


  1. 4. If you could change something in the training in reference, what would it be?


  1. From your observation of the participants since the completion of the training, how effective has the training been in ensuring their job performance?
    5.Very effective
    4. Effective
    3. Neutral
    2. Somewhat effective
    1. Not effective at all


  1. Please provide any last comments or additional observations.