Behavior Evaluation Form Managers

About this evaluation
The following questions are about the visa's CP training, which took place at city center in the Orange room between the 12th of March and the 16th of March.

Please complete the evaluation by the 06th of April.

What will happen with your responses?
All responses will be analyzed and reported to the operation team.
Findings are due to be reported in the Kirkpatrick file.
Confidentiality
To protect confidentiality the names of training participants will not be used in any reports produced.

The data you supply will not be used for discipline procedure purpose, select out, or otherwise disadvantage participants.

Any questions?
If you have any questions about this evaluation, please contact Luc Lorrilliard, luc.lorriliard@teleperformance.pt

Completing it will help to evaluate the effectiveness of the training.

The evaluation asks about the impact of the training in the matter in which the participants have performed their jobs since completion of the training.

It would be useful for you to have details of the training participants and any relevant documents and figures (such as work records and competency ratings) at hand when completing the evaluation.

Name


A red asterisk (*) indicates required questions.


1. From your observation of the participants, considering the training goals, how ready do you think they were to perform their role and support the end customers?
(1 = Does not meet expectations. 5 = Exceeds expectations)*
1 2 3 4 5


Please explain why you chose this rating:


2. How well prepared do you consider they were in regards to the application of the project’s processes when dealing with the end customer?
(1 = Not prepared. 5 = Well prepared)*
1 2 3 4 5


Please explain why you chose this rating:


3. How well prepared do you consider they were regarding tool handling?
(1 = Not prepared. 5 = Well prepared)*
1 2 3 4 5


Please explain why you chose this rating:


4. If you could change something in the training in reference, what would it be? *


5. From your observation of the participants since the completion of the training, how effective has the training been in ensuring their job performance?
(1 = Not effective. 5 = Very effective)*
1 2 3 4 5


Please explain why you chose this rating:


6. Please provide any last comments or additional observations.*