TRAVELOCITY Call Tracker



A red asterisk (*) indicates required questions.


  1. ITIN*


  1. BRAND:  *


  1. PRODUCT:  *


  1. Call Type:  *


  1. FARE TYPES:  *


  1. Did you transfer this call?  *


  1. Where did you transfer this call to?*


  1. Indicate the reason for transferring the call:*


  1. Did you make an Outbound Call?*
    Yes
    No


  1. Who did you call out?  *


  1. Is this with Supervisor's Validation?  *


  1. Reason for Call Out?  *


  1. Were you able to call the customer back?  *


  1. Was the Customer's Issue Resolved?  *


  1. Is the customer calling about the Self-Service option?  *


  1. Call ID:*


  1. Voyager Notes/Documentation done on the call (copy and paste):*


  1. Agent Name:*


  1. For Endorsement to Lead?*
    Yes
    No


  1. Process for the Lead?*


  1. Amount:*


  1. Detailed reason for Lead:*