Advensus Survey for Agents-DRAFT

This is a survey draft for the survey for agents to rate their supervisors

Name (optional): 


  1. In the last 30 days, have you had at least one “1-on-1” with your Supervisor? (15-30 minute performance review covering productivity, quality, attendance)
     
      1 2 3 4 5  
    Completely Disagree  Completely Agree


  1. In the last 30 days, have you had at least three “work with” with your Supervisor? (Call coaching session conducted either side by side or listening together to a recorded call)
     
      1 2 3 4 5  
    Completely Disagree  Completely Agree


  1. In the last 30 days, have you had at least three “team meetings” with your Supervisor? (20 minutes or more where Supervisor leads a meeting with the agents on the team)
     
      1 2 3 4 5  
    Completely Disagree  Completely Agree


  1. Do you know how to escalate if your supervisor is not meeting your expectations?
     
      1 2 3 4 5  
    Completely Disagree  Completely Agree


  1. Do you get help in a reasonable amount of time when you ask for it during a difficult call even if your immediate Supervisor is not available?
     
      1 2 3 4 5  
    Completely Disagree  Completely Agree


  1. An Operations Manager, General Manager has attended and participated in at least one team meeting in the past 30 days?
     
      1 2 3 4 5  
    Completely Disagree  Completely Agree


  1. Do you know your OM’s name?
     
      1 2 3 4 5  
    Completely Unaware  Completely Aware


  1. Your facility is clean and presentable
     
      1 2 3 4 5  
    Completely Disagree  Completely Agree


  1. Fraud information or training been covered in your team meeting in the last three months?
     
      1 2 3 4 5  
    Completely Disagree  Completely Agree


  1. What kind of training would you like to receive to help you accomplish your career goals?
    Coaching
    Leadership
    Customer Service
    Computer Skills
    Time Management
    Email Etiquette
    Other


  1. If you chose Other, please specify what other training you would like to receive.