Beyond Academy Survey - 8/20

Please answer the following questions truthfully so we can ensure you have what you need to succeed.



  1. I received adequate phone time during my time in the Beyond Academy.
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. I felt the material covered in the Beyond Academy helped me understand my job duties better.
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. I had enough support and assistance during my 2 weeks of Beyond Academy.
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. The Beyond Academy review of the training material was easy to follow.
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. I fully understand the Quality scorecard and how I will be scored?
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. I feel prepared to take phone calls on my own.
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. I felt the Beyond Academy support team was helpful and approachable.
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. I understand the call flow and how to use it on my calls.
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. I feel more prepared to use my soft skills with my customers.
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. I feel comfortable with using Pipkins
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. The Beyond Academy team explained adherence so that I understand it.
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. I fully understand the concept of the Agent Scorecard.
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. I have an adequate understanding of Replacement Orders and Freight Claims.
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. I feel at ease with navigating and understanding the systems.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


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